General Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Mr Rex. They set out the relationship between us and our users, explain your responsibilities when using the site and services, and explain how we manage accounts, payments, promotions and disputes. By using the platform you agree to these terms and any policies we publish alongside them.
Account responsibilities
You are responsible for maintaining the confidentiality of your account and password and for all activity that occurs under your account. Do not share your login details with anyone. We may suspend or close accounts where we suspect unauthorised access, fraud, misuse or a breach of these terms.
Account verification
We require verification of identity, address and payment details before certain actions, including withdrawals. You must provide accurate information and respond to verification requests promptly. Failure to provide requested documents may result in withdrawal delays, account restrictions or closure.
Account limits and security
Players may set deposit, loss and session limits via their account settings. We may also apply temporary or permanent limits where we consider it appropriate for security, compliance or responsible gaming reasons.
Eligibility requirements
Accounts are available only to persons who meet the age and jurisdiction requirements displayed on the site. You must be of legal gambling age in your country of residence and must not be subject to any local restrictions that prohibit use of our services. Only one account per person is permitted; creating multiple accounts may lead to suspension and forfeiture of funds.
Acceptable platform use
Use of the platform must be lawful and honest. You must not attempt to manipulate games, exploit errors, use bots, share accounts, engage in collusion or perform chargeback abuse. We reserve the right to withhold winnings, reverse transactions and close accounts where abuse or exploitation is detected.
General bonus and promotion rules
Promotions are subject to specific terms which apply in addition to these general terms. Each offer will state eligibility, minimum deposit, wagering requirements, game contribution and expiry. We may exclude certain payment methods from promotions and apply maximum bet rules while a bonus is active. Where terms conflict, the specific promotion terms prevail.
Deposits and withdrawals
We accept a range of payment methods and process deposits instantly where possible. Withdrawals are subject to verification checks and may be delayed pending identity or payment method confirmation. We may apply internal processing times; where external providers are used, withdrawal timing can vary. Fees may apply to particular payment methods and will be disclosed at the point of transaction.
Dispute resolution
If you have a complaint you should contact customer support in the first instance. We will investigate and respond using the contact options provided on the site. If a dispute cannot be resolved directly, we will explain available escalation routes and any independent dispute resolution processes we participate in. While a complaint is investigated, we may place restrictions on the account.
Updates to terms and conditions
We may update these terms from time to time. Changes will be published on the site and, where appropriate, notified to registered users. Continued use of the platform after changes are published constitutes acceptance of the updated terms. For operational queries about MrRex, including account or payment questions, please use the support channels listed on the site.