Responsible Gambling
At Mr Rex we are committed to safer gambling and to keeping play controlled and enjoyable. We put player safety first and provide clear, practical tools so you can manage your activity, limit risk and pause play whenever you need to. This page explains our approach and the options available to you.
Our approach to safer play
We believe responsible gambling means giving players simple, effective controls and clear information. We monitor account activity for signs of harm and offer advice and access to independent support. Our team is trained to handle queries sensitively and to act quickly where a customer needs extra protection.
Activity-control tools
You can manage how you play using a range of tools in your account. These include deposit limits, loss limits, session time limits and reality-check reminders. You can also opt out of marketing and set play limits for specific products. If you need help applying or changing a setting, our support team can assist via live chat or email.
Deposit limits and loss limits
Deposit and loss limits let you control how much you spend. Limits can be set on a daily, weekly or monthly basis and can be reduced at any time from your account settings. We recommend setting realistic limits that reflect your disposable income. If you want to raise a limit, we may request additional verification before the change takes effect.
Time limits and breaks
Session time limits and automatic reality checks help you keep track of play time. You can take an account break if you need a short pause, or choose longer cooling-off options for a sustained break from gambling. These tools are designed to help you step away and regain perspective when needed.
Self-exclusion
Self-exclusion is a longer-term option that restricts access to your account. Choosing self-exclusion will block play and marketing contact for the agreed period and will require contact with support to discuss next steps. If you select self-exclusion we will respect your decision and provide information about independent support services.
Recognising signs of problem gambling
- Playing more than intended or spending beyond your means
- Chasing losses or feeling unable to stop
- Neglecting work, family or other obligations
- Borrowing money to gamble or hiding gambling activity
- Feeling anxious, depressed or unusually preoccupied with gambling
Tips for staying in control
- Set deposit and loss limits before you play
- Use session time limits and take regular breaks
- Only gamble with money you can afford to lose
- Avoid gambling under the influence of alcohol or when upset
- Talk to someone you trust if gambling is causing concern
Professional help and support organisations
If you or someone you know needs professional help, consider contacting GambleAware, GamCare, Gambling Therapy or Samaritans. These organisations offer confidential advice, practical support and treatment referrals. You can also speak to your GP or local health services for further guidance.
If you need immediate help with your account or want to set protection tools, contact our support team via live chat or email at [email protected]. At MrRex we take every request seriously and will work with you to find the right support.