Customer Support Center
If you need help, our support team is on hand to assist with account queries, deposit and withdrawal issues, technical problems, or general feedback. We can guide you through verification, responsible gambling tools, and promo questions. Contact us via live chat for the fastest response, or email for detailed enquiries and evidence upload. Phone support is available for urgent account matters. Our team aims to respond promptly and resolve issues quickly and professionally during published working hours and securely online.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] (live chat & email) |
| General enquiries (corporate & payments) | [email protected] (payments enquiries) |
| Affiliate enquiries | [email protected] (partner team) |
| Phone (UK office) | +44 20 7946 1283 (calls only) |
| Working hours | Mon-Sun, 08:00-00:00 (live chat hours) |
Email Support
For detailed requests, account issues or any matter needing documents or an explanation, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and any relevant attachments helps us resolve cases faster and avoids unnecessary delays.
Send Us a Message
Response Time
Most support enquiries are responded to within one business day. Simple questions and account requests are usually handled quickly via live chat or email, while more complex cases - such as verification, payments or dispute investigations - may take longer to resolve depending on their nature. We aim to keep you updated at every step and appreciate your patience.
Feedback
At Mr Rex we want to hear from you. Please share feedback, suggestions or ideas for improving the website; we read every message and act on recurring issues. Use the feedback form, live chat or email [email protected]. Your comments are reviewed carefully and used to improve the service and the overall user experience on MrRex.